ATTENTION

If you are part of the Alpha1 cutover to our new mail system here, please keep in mind you only need to "update" your mail settings on your PC/Phone/Tablets, not delete profiles and reenter them. For example, if you use Outlook, use the "Outlook Existing" instructions below, not the "Outlook New".

  • THE BASICS

  • What are my account settings for pc/mac/phone setup?

    At the bottom of this page, we list help guides for the most popular PC, Mac and Mobile devices. If your device is not listed, please reference the 'Generic Settings' option.

    Any device will need your login name, password and mail server information. Those guides will assist you.

    The #1 story we hear in Tech Support is about how people spend way too long trying to set up their PC/Phone using our instructions, only to find out in the end what they were using as a password, wasn't correct. Don't fall into this trap - please take a second and try to log into your mail here as a 'sanity test' first. http://www.world-net.net/webmail. If you can log in, you're good to go!

  • POP3 vs IMAP - What is the difference/advantages?


    POP3 - Traditional method and most common. You download all of the mail off our mail server onto your PC client, no mail is stored on our server(s) unless you choose the "leave a copy of mail on server for 'x' days option.

      Pros :
        No cost over-runs, because no mail being stored on server.
      Cons :
        Only downloads Inbox on server. If PC hard drive dies, you lose all your mail unless you backed it up.
        If you use WebMail and created folders or have a Caught-Spam folder for spam, POP3 only downloads INBOX

    IMAP - True Complete Folder Syncronization, best when multiple PC's/Devices checking same account.
      Pros :
        Full mail syncronization, can see mail on all devices, phones, etc.
        Mail stored on server, so you have in effect a live backup.
        You can see all of your mail using Webmail, on the go.
      Cons :
        You can run out of space or increase your monthly costs if you are a really heavy mail user.

    Still confused? If you're not a heavy mail user (gigs and gigs), then we recommend you use IMAP. It's more powerful and fully featured. Worst case, you can always archive your mail later into offline folders on your PC client (such as outlook) unloading them off the hosting servers.

  • How do I change my password? or I forgot my password, Help?
    Visit the following link to log in and make the change(s).

    IF you have a @world-net.net mail address:

    IF you have a domain hosting with us, and your own domain:

    If you don't know your current password, you must have your domain admin (owner) reset it for you.
    If you lost master access to SiteAdmin, you can call our offices at 210-448-7289 - but for security reasons, we must talk to the account owner.

  • How do I configure an Auto-Responder?

    The AutoResponder lets you set an automatic response when an email address mails you. If you're setting a vacation-type message, make sure you turn it off when you get back.

    Visit the following link to log in and make the change(s).

    IF you have a @world-net.net mail address:



    IF you have a domain hosting with us, and your own domain:

  • How can I see how much space I'm using? (Quota)

    Quota usage can be seen inside our WebMail (web-based email interface). Once logged in, it's located in the bottom-left corner.

    Our system only sees mail stored on our server(s), not your PC.

    IMAP configured accounts store online, POP3 configured accounts typically store just on PC (The exception to POP3 being the 'leave a copy of mail on server for 'x' days option).

    http://mail.mydomain.com/siteadmin/webmail
        (Substitute 'mydomain.com' with your actual domain name)

    Site Adminstrators (your Domain owner/Admin) can see the quota usage for ALL users in the Site Administration interface.

  • SPAM FILTERING

  • Is my mail being filtered? What is default?

    By default, all mail is being spam filtered on "normal" settings. Mail that is being considered spam, is being placed into a folder called "Caught-Spam" or "Junk".

    If you are using IMAP on your PC/Mac client, or using our WebMail, you can review the spam that has been caught.

    If you would like to change your spam settings, or even turn off filtering, you can do so in our Spam Control center located here:

    http://mail.mydomain.com/siteadmin/spam
        (Substitute 'mydomain.com' with your actual domain name)

  • How do I change my spam settings?

    Our Spam Control center can be located here:

    http://mail.mydomain.com/spam
        (Substitute 'mydomain.com' with your actual domain name)

    We recommend setting your Spam Level to '4', and adjusting (higher or lower) from there.

  • Can I whitelist (protect) and blacklist (ban) mail?

    Yes. Whitelisting ensures that mail sent by a particular email address is delivered to you regardless of the spam scoring. Alternatively, Blacklisting gives the opposite result.

    You can manage your Whitelist/Blacklist entries in our Spam Control center.

    http://www.world-net.net/spam

  • How can I change the folder to where spam messages go?

    By default, messages are automatically filtered into a folder called 'Caught-Spam' or 'Junk' and are parsed (cleaned out) keeping only a 7-day history. If you would like to change this folder to another folder or your INBOX, you can do so inside our WEBMAIL client.

    In WebMail, click 'Settings' then 'Filters' and you will see a default filter called 'Where Spam Goes', and you may make any changes you like or even add your own filters.

    http://www.world-net.net/webmail

  • I only use your Webmail and want to create folder filters, how?

    In WebMail, just like you can do in OutLook (PC), you can have it automatically filter certain messages to folders you've created based on attributes such as sender's E-Mail address or Subject.

    To manage filters, open up WebMail, click 'Settings' then 'Filters'. You may add/delete as you choose.

    http://www.world-net.net/webmail

  • Do I have to empty my Trash and Caught-Spam/Junk folder(s)?

    If you are using our WebMail, or using IMAP on a PC/Mac/Mobile/Tablet, then your Trash, Caught-Spam and Junk folder are automatically emptied. Here are the thresholds:

    Trash: Emptied Daily.
    Caught-Spam/Junk: Parsed to last 7 days

  • PC/MAC Clients

  • Generic Settings (Any Client)

    You can configure basically any mail client using these settings:


      SECURE MAIL (SSL)    (*RECOMMENDED)
        Incoming Mail Server: mail.world-net.net
        Outgoing Mail Server: mail.world-net.net
        Username/Login: <full email address>
        Incoming Port: SSL ON; Port 995 for POP3, 993 for IMAP
        Outgoing SMTP Port: 465

    - OR -

      STANDARD (NO SECURITY)
        Incoming Mail Server: mail.mydomain.com
        Outgoing Mail Server: mail.mydomain.com
        Username/Login: <full email address>
        Incoming Port: - SSL OFF; 110 for POP3, 143 for IMAP
        Outgoing SMTP Port: 587 (turn SSL off)
        (Substitute 'mydomain.com' with your actual domain name - the one in your email address)

    A few notes of importance:

      1. Make sure you fill out login & password for BOTH incoming and outgoing. Even if the blank says 'optional', it's not.
      2. We highly recommend the secure, SSL Option
      3. You should not need to change Incoming port number - It will adjust automatically as you set POP3/IMAP and turn SSL ON/OFF.

  •   Outlook : New Account Setup (PC)
    NOTE: If you are simply moving from our old mail system to this new one, and your account is already established, please use the 'Outlook : Existing Account' instructions in the section below this one - as you need to update the profile already in your Outlook versus creating a whole new profile.


      SECURE MAIL (SSL)   
        Incoming Mail Server: mail.world-net.net
        Outgoing Mail Server: mail.world-net.net
        Username/Login: <full email address>
        Incoming Port: SSL ON; Port 995 for POP3, 993 for IMAP
        Outgoing SMTP Port: 465

    (These instructions will use the recommended SSL settings)
    1. Start Outlook, and if the wizard doesn't auto-start, click the 'File' tab, then 'Add Account button'.
    2. Choose 'Manual Setup' option at bottom, or 'additional server types' and click 'Next'.
    3. Choose 'POP or IMAP', then 'Next'.
      If you don't know whether to choose IMAP or POP, we recommend IMAP, but give a full description of the difference between the two higher up in this FAQ.
    4. Use 'mail.world-net.net' for both Incoming & Outgoing Server.
    5. In both places, type in your email address for Username/Login and put in your Password..
    6. Do NOT select "require login using secure password authentication" at the bottom.
    7. Click the 'More Settings' button.
    8. Click the 'Outgoing Server' tab.
      Select 'My outgoing SMTP server requires authentication' and 'Use same settings...'
    9. Click the 'Advanced' tab.
      Change the Outgoing Server (SMTP) to '465'
      Select 'This server requires an encrypted connection (SSL)
      Select 'SSL" Where it says "Use the following type of encrypted conneciton (1 or 2 places).
    IF at any time you get a certificate warning, accept/ok the security certificate change warning.
    10. Click 'OK' at the bottom.
    11. Click 'Next' and/or Finish to complete.


  •   Outlook : Existing Account - Verify or Update Settings (PC)

    NOTE: If you are upgrading your account from our old mail system to this one, or if your mail account is having general sending/receiving issues - please follow these instructions. A common mistake we see is that what you think is your password isn't actually your password, therefore we urge you to take a quick visit to http://www.world-net.net/webmail and see if you can log in with your email address and password before proceeding.


      SECURE MAIL (SSL)   
        Incoming Mail Server: mail.world-net.net
        Outgoing Mail Server: mail.world-net.net
        Username/Login: <full email address>
        Incoming Port: SSL ON; Port 995 for POP3, 993 for IMAP
        Outgoing SMTP Port: 465


    We need to edit your settings. Open up outlook, and go to change account.


    (These instructions will use the recommended SSL settings)
    1. Start Outlook, click the 'File', 'Account Settings' then 'Account Settings' button.

      (In older versions of outlook, you'll find 'Accounts' under the 'Tools' Drop-Down menu)
    2. Select the correct account by clicking it once, then choose 'Change...'
    3. Make sure that "mail.world-net.net" is listed for both Incoming & Outgoing mail server.
    4. Make it has your full email address as your Username/Login, and that the password is filled out.
    5. Click the 'More Settings' button.
    6. Click the 'Outgoing Server' tab.
      Select 'My outgoing SMTP server requires authentication' and 'Use same settings...'
    7. Click the 'Advanced' tab.
      Change the Outgoing Server (SMTP) to '465'
      Select 'This server requires an encrypted connection (SSL)
      Select 'SSL" Where it says "Use the following type of encrypted conneciton (1 or 2 places).< br>
    IF you did the previous steps correctly, your INCOMING port will say 993 (IMAP) or 995 (POP) automatically, and your outgoing will say 465.
    IF at any time you get a certificate warning, accept/ok the security certificate change warning.
    8. Click 'OK' or 'Next' at the bottom.
    9. Click Finish to complete.

  •   Thunderbird : New Account Setup (PC)

    If you need to download a copy of Thunderbird, you can get it here: https://www.mozilla.org/en-US/thunderbird/.

    NOTE: If you are simply moving from our old mail system to this new one, and your account is already established, please use the 'Thunderbird : Existing Account' instructions in the section below this one - as you need to update the profile already in your Thunderbird versus creating a whole new profile.


      SECURE MAIL (SSL)   
        Incoming Mail Server: mail.world-net.net
        Outgoing Mail Server: mail.world-net.net
        Username/Login: <full email address>
        Incoming Port: SSL ON; Port 995 for POP3, 993 for IMAP
        Outgoing SMTP Port: 465

    (These instructions will use the recommended SSL settings)
    1. Start Thunderbird and choose 'Tools' from the drop-down menu up top, then 'Account Settings'
      (If you don't have a 'Tools' menu and already have a different account configured, right-click that account to get a menu.)
    2. At the bottom-left choose 'Account Actions' pull-down and select 'Add Mail Account'
    3. Fill out your Name, E-Mail address and Password and hit 'Continue'
    4. Choose 'POP or IMAP', then click 'Manual Config'.
    5. Verify the pre-filled out settings match those at the top of this little help section.
    6. Make sure "SSL" is set to "STARTTLS" (or Auto) for both incoming & outgoing.
    7. Make sure the OUTGOING SMTP Port is set to 465 (SSL)
    8. Make sure 'Username' is your full E-Mail address.
    9. Click 'Done".
    10. You may get a "Add security exception" pop-up window about a security certificate. Confirm/accept this certificate.
    11. Click 'OK' to close the Account Settings window.

  •   Thunderbird : Existing Account - Verify or Update Settings (PC)

    NOTE: If you are upgrading your account from our old mail system to this one, or if your mail account is having general sending/receiving issues - please follow these instructions. A common mistake we see is that what you think is your password isn't actually your password, therefore we urge you to take a quick visit to http://www.world-net.net/webmail and see if you can log in with your email address and password before proceeding.


      SECURE MAIL (SSL)   
        Incoming Mail Server: mail.world-net.net
        Outgoing Mail Server: mail.world-net.net
        Username/Login: <full email address>
        Incoming Port: SSL ON; Port 995 for POP3, 993 for IMAP
        Outgoing SMTP Port: 465


    (These instructions will use the recommended SSL settings)
    1. Start Thunderbird and right-click your E-mail Address on the left side to bring up a menu. Select 'Settings'.
      You may need to choose 'Tools' from the drop-down menu up top, then 'Account Settings' before proceeding
    2. You should now be on an "Account Settings" page.
    3. Under your E-Mail address, select 'Server Settings', to get to the 'Server Settings' page.
    4. Make the following changes:
      a. The "user name" should be your FULL email address.
      b. Change 'Connection Security' to 'SSL/TLS'
      c. Change 'Authentication Method' to 'Normal Password'
      d. The "Port" at the top of screen should now say 993 (IMAP) or 995 (POP3).
    5. On the left-hand menu, (scroll down if needed), click 'Outgoing Server (SMTP)
    6. Your email address should be default, select it and choose 'Edit'
    7. Make the following changes:
      a. The description blank is optional (it's cosmetic)
      b. Make sure 'Server Name' is mail.world-net.net
      c. Set the Port to 465
      d. Set 'Connection security' to 'SSL/TLS'
      e. Set 'Authentication method' to 'Normal password'
      f. Make sure your username is your full E-mail address.
      g. Click 'OK' to close the window.
    8. Click 'OK' again to close the Account Settings window.
    9. You should be back at the main part of Thunderbird, and you can now click "Get Messages" to test it. If you did the above correctly, you will receive all current mail and be able to send successfully.

    NOTE: You may/will get a "Add security exception" pop-up window about a security certificate. Confirm/accept this certificate. Thunderbird can be testy about the type of SSL Certificate we use.

  •   EM Mail - New Account Setup (PC)

    If you need to download a copy of EM Client, you can get it here: http://www.emclient.com/download.

      SECURE MAIL (SSL)   
        Incoming Mail Server: mail.world-net.net
        Outgoing Mail Server: mail.world-net.net
        Username/Login: <full email address>


    1. When you first launch the EM setup program, it may ask for a theme choice and an IMPORT choice. If so, choose a theme and decline the import option.
    2. On the NEW Account screen, select the 'Mail" option, not 'Automatic Setup'.
    3. For type, select 'Other' and hit the 'Next' button.
    4. Enter in your full email address, and select 'Next'.
    5. On the 'Incoming Server' page, select IMAP (recommended), and fill out the incoming server (details right above this) and your password, and select 'Next'.
    6. On the 'Outgoing Server' page, repeat the previous step by filling in the same information again, and select 'Next'.
      (Do NOT modify the 'Outgoing server doesn't require authentication' box, that stays unchecked.)
    7. It will test and approve if you entered in the details correctly. Once approved select 'Next' otherwise hit 'Back' and correct.
    8. Under "Your name" fill out your actual name as you want others to see it, and your account name should be your E-Mail address. Select 'Next'.
    9. Select 'Finish' (you can ignore the 'account folders location' option unless you're advanced and have a specific preference)

  •   Apple Mail : New Account Setup (MAC)


    These instructions were written for MAC OS10 or later.

      SECURE MAIL (SSL)   
        Incoming Mail Server: mail.world-net.net
        Outgoing Mail Server: mail.world-net.net
        Username/Login: <full email address>
        Incoming Port: SSL ON; Port 995 for POP3, 993 for IMAP
        Outgoing SMTP Port: 465


    These instructions will use the recommended SSL settings)
    1. Open Mail.
      If you haven't added an account before, you, you'll be at a prompt - proceed to step 2.
      Otherwise, select 'Mail' then 'Add Account' in the drop-down menu.
    2. Select 'Add Other Mail Account' and hit 'Continue'
      Full Name: Enter your full name, displayed pretty (this shows when you email)
      E-Mail Address: <enter your email address>
      Password: <enter your password>
      Select 'Next'
    3. Mac Mail will now attempt to auto-detect settings. If/when this fails, you will be prompted to configure your account manually. Click the 'Next' button to do this.
    4. Next, enter your incoming mail server information:
      Account Type: IMAP (recommended) or POP (the top of this FAQ explains the difference)
      Mail Server: mail.world-net.net
      User Name: <enter your email address>
      Password: <enter your password>
      Select 'Next'
    5. You should now be on a second screen for the port:
      Path Prefix: DO NOT MODIFY
      Port: '993' if you chose IMAP or '995' if you chose POP
      Select the "Use SSL" option (turn on)
      Authentication: Password
      Select 'Next'
    6. You may encounter a 'Unverified SSL Certificate' warning, which is common. You can safely select 'Connect' to continue.
    7. Now it wants your Outgoing Mail Server options:
      SMTP Server: mail.world-net.net
      User Name: <enter your email address>
      Password: <enter your password>
      Select 'Create'
    8. Your account is now created, but we must make some minor adjustments. Select 'Preferences' from the Mail menu, and click 'Accounts' tab from the Preferences window.
    9. Select the account we just created from the left hand column.
    10. Click the 'Advanced' tab, and uncheck the box to "Automatically detect and maintain account settings."
    11. Navigate back to the 'Account Information' tab, but this time select 'Edit SMTP Server List' from the Outgoing Mail Server (SMTP) drop-down menu.
    12.You will be taken to the SMTP server list. Click the 'Advanced' tab, and verify the following settings:
      1. Be sure 'Automatically Detect and maintain account settings' is NOT checked."
      2. Put in port 465 for the outgoing port.
      3. Make sure 'Authentication' is set to 'Password'
      4. Make sure 'Allow insecure authentication' is selected
      5. User Name: <enter your email address>
      6. Password: <enter your password>
      Select 'OK' to finish.

  • MOBILE DEVICES

  •   IPhone/IPad - New Account Setup

    These instructions are based on IOS 10 (Nov, 2016) and the menus may vary slightly as Apple makes changes.


      SECURE MAIL (SSL)   
        Incoming Mail Server: mail.world-net.net
        Outgoing Mail Server: mail.world-net.net
        Username/Login: <full email address>
        Incoming Port: SSL ON; Port 995 for POP3, 993 for IMAP
        Outgoing SMTP Port: 465

    These instructions will use the recommended SSL settings)
    1. In IOS (Apple OS), go to 'Settings'
    2. Choose 'Mail then 'Accounts' at the top.
    3. Choose 'Add Account' and then 'Other'
    4. Choose 'Add Mail Account'.
    5. Enter your name (actual name, typed pretty as others see this)
    6. Enter your email address and password and a description (World Net, Alpha1, or your email address), then select 'Next'.
    7.On the 'New Account' Screen, fill out the following:
      INCOMING MAIL SERVER
      Hostname: mail.world-net.net
      User Name: <full email address>
      Password: <your password>
    At the top, you'll see "IMAP" and "POP", and it defaults to IMAP. Unless you have a specific reason for POP, leave it at IMAP. (At the top of this FAQ, we explain the differences)
      OUTGOING MAIL SERVER
      Hostname - mail.world-net.net
      User Name: <full email address>
      Password: <your password>
    8. Choose 'Next'
    9. It will contact our server and automatically complete with SSL Encryption.
    10. IF you get a certificate warning, hit OK/Allow/Approve.
    11. If needed, hit 'Continue' or 'OK', then 'Save'.


    NOTE: Once completed, if you can't send mail, you may need to re-visit the account settings, choose the SMTP server option under "Outgoing Mail Server" and change the Outgoing Port to '465'.


  •   IPhone/IPad : Existing Account - Verify or Update Settings

    IMPORTANT!!! - There is a bug in APPLE's OS that causes a verifying stage to last indefinately when updating your account settings to SSL. We recommend that you actually DELETE your account inside your IPhone/IPad, and create it fresh using the instructions above this one (IPHONE/IPAD New Account Setup). This is faster/easier than editing your existing profile (because of the bug).


      SECURE MAIL (SSL)   
        Incoming Mail Server: mail.world-net.net
        Outgoing Mail Server: mail.world-net.net
        Username/Login: <full email address>
        Incoming Port: SSL ON; Port 995 for POP3, 993 for IMAP
        Outgoing SMTP Port: 465

    1. In IOS (Apple OS), go to 'Settings'
    2. Choose 'Mail (or Mail, Contact, Calendars) then 'Accounts' at the top.
    3. If needed, tap your account to select it (you may have to tap it a second time).
    4. On the 'Account' page, make sure your name and email address are accurate.
    5. 'Host Name' should be set to 'mail.world-net.net'.
    6. 'User Name' should be your full E-mail address.
    7. Make sure the password is filled in.
    8. Under 'Outgoing Mail Server', tap the SMTP server 'mail.world-net.net' (or whatever you called it).
    9. Tap it again to edit it.
    10. Make sure the slider is set to on (green).
    11. There is a verify bug in IOS, so please follow these steps carefully:
      a. Make sure hostname is set to "mail.world-net.net", but leave User Name & Password EMPTY.
      b. Make sure SSL is turned ON and that the outgoing port is set to 465.
      c. Make sure 'Authentication is 'Password'.
      d. Click 'Done' and it will verify and take you back to Outgoing Server screen.
        IF YOU GET STUCK HERE ON VERIFYING - Double-Tap the big home button on your phone, and swipe 'up' on the settings app to close it.
        Once closed, go back into Settings, Mail and DELETE your account and follow the instructions above this section called 'IPHONE/IPAD : New Account Setup'.
      e. Go back IN, and this time add your email address under User Name, and put in your Password.
      d. Click 'Done' again, and let it re-verify a second time.
    12. Click 'Done', then 'Account' to go back, then 'Done' again. You may now hit your HOME button and test it.


    Note: If you happen to get a certificate warning, just accept/approve/allow it.

  •   Samsung Galaxy S7

    These instructions are based on Android - Oct, 2016 - and the menus may vary slightly with OS updates.


      SECURE MAIL (SSL)   
        Incoming Mail Server: mail.world-net.net
        Outgoing Mail Server: mail.world-net.net
        Username/Login: <full email address>
        Incoming Port: SSL ON; Port 995 for POP3, 993 for IMAP
        Outgoing SMTP Port: 465

    These instructions will use the recommended SSL settings)
    1. Find 'Accounts' by sliding your finger from top of screen - press settings then Accounts... OR open the E-Mail App
    2. Tap 'Add Account' (or 'Add Other Account')
    3. Enter E-Mail Address, Password, select Server Type
    4. Enter your full E-Mail address as 'username' and use Incoming Server listed above.
    5. 'Host Name' should be set to what's listed above (Incoming)
    6. 'User Name' should be your full E-mail address.
    7. Make sure the password is filled in.
    8. Under 'Outgoing Mail Server', tap the SMTP server.
    9. Tap it again to edit it.
    10. Make sure the slider is set to on (green).
    11. Like before, make sure Host Name, User Name and Password are filled out like we just did above.
    12. Make sure Use SSL is ON.
    13. Make sure Authentication is 'Password' and server port is '465'.
    14. Click 'Done', then 'Account' to go back, then 'Done' again. You may now hit your HOME button and test it.


    Note: If you happen to get a certificate warning, just accept/approve/allow it.

  •   Samsung Galaxy S5

    These instructions are based on Android - Oct, 2016 - and the menus may vary slightly with OS updates.


      SECURE MAIL (SSL)   
        Incoming Mail Server: mail.world-net.net
        Outgoing Mail Server: mail.world-net.net
        Username/Login: <full email address>
        Incoming Port: SSL ON; Port 995 for POP3, 993 for IMAP
        Outgoing SMTP Port: 465

    These instructions will use the recommended SSL settings)
    1. Locate and open the E-Mail icon
    2. Tap the 3 dots at top of screen for drop-down menu, and select 'Settings'
    3. Tap 'Manage accounts'
    4. Tap the '+' sign
    5. Under type select 'Others'
    6. Enter your full E-Mail address and password and select 'Next'
    7. Select 'IMAP account'
    8. Fill out 'E-Mail address' AND 'User Name' with your full E-Mail address.
    9. Fill out your password.
    10. 'IMAP Server' should be set to the Incoming Server setting listed above.
    11. Change 'Security Type' to 'SSL' and select 'Next'
    12. SMTP Server will be the same as listed above, Security type 'SSL' with port '465'
    13. Select 'Require sign-in'
    14. Under 'Username', put your full E-Mail address, then fill out password and select 'Next'.
    15. On the options screen, select what you'd like, and select 'Next'
    16. And lastly you can use your E-Mail address as account name and put your Real Name under 'Name'.
    17. Select 'Next' to complete the process.


    Note: If you happen to get a certificate warning, just accept/approve/allow it.

Close